Mobile Banking Alerts can notify you of the following:
It's easy to turn off Mobile Banking Alerts:
*push alerts available for iPhone only – iPad and Android phone push alerts coming in 2014.For technical support and assistance with Mobile Banking, please call Customer Service at (866) 952-9523.
For more detailed information about enrollment, please review the FAQs below.
You can receive Mobile Banking Alerts via:
Additionally, a record of alerts you receive is available via the Inbox within the Arvest App and Mobile Web.
Not currently. iPad and Android push alerts are planned to launch later in 2014.
Use the Low Balance alert and set the threshold to a balance higher than you normally maintain– this will have the effect of sending you a daily balance alert (normally between 6:00 and 9:00 AM after processing of the prior day’s transactions has completed Tuesday – Saturday). You will also receive Low Balance alerts throughout the day as "pending" transactions present to the bank.
The alert inbox holds a copy of all alerts from all channels. If you have an alert going to an email, a SMS number, and a push destination, the inbox receives what looks like 3 copies of the same alert.
Merchants may sometimes send an initial debit amount (called a "pre-authorization"), followed by a reversal of that charge, and then a final debit (sometimes even days later). We do our best to match those up and not bother you with multiple alerts, but sometimes multiple alerts for the same debit are unavoidable.
Gas stations generally place a temporary hold amount on your card for a high amount (the amount can differ from business to business) until the actual purchase is made. The original $75 (called a "pre-authorization") is reversed once the final purchase is made. Other businesses that use high pre-authorizations and reversals include:
This is likely a limitation of the Apple push network. If more than one push notification is sent, and the first one encounters a delay or timeout, Apple will only deliver the last alert. This does not apply to SMS/text or email alerts.
When Arvest finishes processing transactions and posting them to your account (normally between 6:00 and 9:00 AM after processing of the prior day's transactions has completed Tuesday – Saturday), a Low Balance alert may be triggered if your available balance is below your set threshold.
Yes. Log in to Arvest Online Banking, select the Mobile Banking tab and set up a Quiet Time during which you will not receive alerts. Any alerts received during Quiet Time are stored in a queue and sent when the Quiet Time period expires.
This alert will only notify you regarding wire transfers and cash withdrawals performed at an ATM or Arvest branch. The alert is normally sent around 6:00 AM Tuesday morning - Saturday morning, once the transaction processing of the prior day's transactions completes.
It will not alert for "pending" transactions before they hard post to your account.
This alert generates for anything that is "pending" (memo posts) to your account, including:
Yes. Contact Arvest Customer Service at (866) 952-9523 to have a specific device removed.
Alerts are available for the following account types:
No, Arvest does not charge a fee to use alerts. You may incur data or text usage charges from your wireless carrier depending on your plan - please contact your wireless carrier for more information.
Contact Arvest Customer Service at (866) 952-9523 for assistance in re-enabling text alerts.